Shipping policy

📦 Shipping Policy

Last updated: [12 April 2025]

Thank you for shopping with us! We are committed to delivering your order in a timely and secure manner. Please read the following shipping information carefully before placing your order.

Please allow 7 – 10 business days of processing and production time for your order to ship out. 

🌍 International Shipping

We offer worldwide shipping. Shipping times may vary depending on your location and the availability of the item in our supplier's warehouse.

Region	Estimated Delivery Time
United States	7–15 business days
Europe	10–20 business days
Canada & Australia	10–25 business days
Other Countries	15–30 business days

Please note that these are estimated times and delays may occur due to customs clearance or logistical issues beyond our control.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

🚚 Order Processing Time

All orders are processed within 2–5 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

💲 Shipping Fees

We offer free standard shipping on most orders. If a product requires additional shipping fees (e.g., remote regions or expedited shipping), this will be clearly stated on the product page or checkout.

⚠️ Customs Duties & Import Taxes

Orders shipped internationally may be subject to customs duties, VAT, and import taxes, which are not included in the item price or shipping cost.

These charges are the buyer’s responsibility and vary depending on your country’s laws.

We are not responsible for delays or fees incurred at customs, and we recommend checking your country’s import regulations prior to ordering.

📬 Tracking Information

You will receive a tracking number via email once your order has been dispatched. Please allow a few days for the tracking information to update.

❓ Need Help?

If you have any questions about shipping, please contact us at:
📧 [info@newvisionkw.com]
We’re happy to assist you.